FAQ's & More Useful Information

SHIPPING & ORDERS
  • How does Standard Shipping Work?
Standard Shipping within the U.S. is always FREE with your purchase over $50. Use code FREESHIP50 at checkout!

    Please allow us 5-10 business days to process and ship your order(s) (excluding weekends and U.S. Holidays). You will receive a separate email with your tracking information. See our Shipping Policy for details. 

    • Where is my order? 

    If you have received tracking information, please allow 5-10 business days (excluding weekends & U.S. Holidays) to receive your parcel. 

    Note: If you're ordering more than one item, your order may arrive in separate packages, as they may be shipped from different warehouses. 

    If your orders have been sent in separate packages you'll get individual dispatch emails with their unique tracking numbers.

    Disclaimer: *We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. TEOV cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
    • Can I cancel my order? 

    Unfortunately we can not guarantee order cancellations. Please email us as soon as possible at: orders@shopteov.com with your order number, we will make an attempt to cancel. However, if unable to cancel, please see our Returns Policy. 

    • Can I make changes to my order?
    Unfortunately we are unable to accommodate changes to your already submitted orders.
    • Received the incorrect item?

    We apologize if we made this mistake. Please reach out to us at orders@shopteov.com, we will instruct you what to do next. 

    • Missing Items?
     If you're ordering more than one item, your order may arrive in separate packages, as they may be shipped from different warehouses. 

    If your orders have been sent in separate packages you'll get individual dispatch emails with their unique tracking numbers. Please re-check your email.

    However, if you did not receive separate emails, with different tracking numbers, and you are in fact missing an item in your package, please reach out to us immediately at orders@shopteov.com.


    PRODUCT INFO & SIZING

    • Product Description

    We try to give you as much useful info as we can about each product

    • A detailed description, including what materials the item is made of
    • Lots of pictures
    • Features specific to each garment
    • Individual product's measurements
    • How to care for your item

    If you'd like to find out more details about a specific item in our store, please feel free to reach out to us at orders@shopteov.com.

    PAYMENTS

    We take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

    GIFT CARDS
    • Gift cards are currently not supported on our website. 

    PROMOTIONS

    • We always offer Free Shipping for customers that purchase $50+ and are within the U.S.A. No code needed.
    • Products purchased using special discount codes are Non-Returnable/Refundable.

    Promos Terms & Conditions: 
    Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
    If you are given a special Promo Code (Abandoned Checkout Promo, VIP only exclusive offers) please keep it private and do not share it with anyone. 
    If we suspect fraud, tampering or abuse of any promotions, we reserve the right to terminate/modify such promotions and ban you from participating in the future and even restrict you from future purchases within our store. 

    COMPLAINTS
    Although we strive to provide you with the best service each time, we do understand if some things don't turn out as you expected. If this happens, please contact our team at customercare@shopteov.com. We will work with you to resolve any issues you are experiencing. Please allow us the opportunity to redeem ourselves, to earn and maintain your trust! 

    FEEDBACK
    We want to hear all about your experience so that we may continue to improve ourselves, our products and our culture as a team. Our store was created with YOU in mind, and we want to continue to tailor your needs. Please let us know how we are doing! 

    Emails us: customercare@shopteov.com